Automation And Digitization Of Business Processes: A Priority For A Successful Digital Transformation

More than ever, digital is transforming businesses. In this context, companies are turning to new technologies to remain competitive, efficient and modern. This transition impacts the overall operation of companies and disrupts methods. To remain productive and increase the profitability, companies must start digitizing end-to-end of their business processes, while taking into account the various stages of the processing of a document.

Where are we in the Business process automation and digitization of business processes?

In India, more than 70% of SMEs do not have any digital tools as they perform daily low value-added repetitive work that can be done automatically and securely. Thousands of hours are wasted every year due to this lack of automation. The use of manual processes therefore considerably reduces the productivity and competitiveness of companies. Since these are essential for the sustainability of a business, it is important to find solutions.

A recent study of the firm researchers exposes the slow evolution in the optimization of the documentary processes: 6% in 2015 against 7% in 2017 according to the decision makers questioned.

"While the simplification of documentary processes is at the top of the list of challenges faced by the decision-makers surveyed (71%), improving business performance is also an important issue". For example, one decision-maker out of two is committed to automating their business processes to benefit from greater agility and better performance to give a more "business" direction to their projects.

Digitize and automate business processes, what is it?

First of all, having a digital Transformation company is no longer just about integrating new technologies into the business, it's the way these technologies are exploited, managed always to stay ahead of the curve facing the new market. Processes are at the heart of business activity, whether its business-specific processes or support processes. Today, 92% of decision-makers surveyed consider the need to optimize their processes. If a company considers itself digital, the operations and processes on which it relies must also be digital.

Many companies think that their processes are digitized because all their documents are materialized. However, to adopt the right approach of digitization and automation of business processes, it is important to rethink them in their entirety: interaction between actors, optimization and fluidity of exchanges and information.

Business process automation brings many benefits to the company and its value chain:

Material and energy savings: The materialization favors a gain on the consumption of paper and thus of the footprint of the company and allows a savings of expenses which can be placed on other posts.

Facilitating the circulation of information and optimizing the quality of information: Information that circulates quickly saves time on other tasks. Thanks to a pooling of information flow, each piece of data is more easily and quickly accessible.

Intensify tractability and data security: verification of issuer identification and the integrity of the document issued and the electronic signature make it possible to authenticate materialized documents.

The choice of digitizing processes and its degree of intensity, therefore, deserves a reflection according to the resources, needs, and objectives targeted by the company. Thus, the definition of this strategy involves the different actors of society, and not only the information system service.